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Terms & Conditions

Welcome to Flower Theme Florist Online and thank you for shopping with us.

For Flower Theme to process your order, we need information such as your full name, email address, contact number, delivery address and payment details.
 

Please note, if you do not receive an email confirmation, your order has not been processed. Please contact Flower Theme by phoning 1300 886 992 or by emailing: info@flowertheme.com.au

 

Orders will not be despatched until payment in full has been received and Flower Theme is satisfied with the integrity of the order.

 

To avoid delays with processing your order, please ensure your credit card number is accurately entered into PayPal payment page.  We will endeavour to contact you as soon as possible if there are any issues, however please be advised that your order cannot be dispatched until payment has been confirmed.

 

It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect Flower Theme will not refund. Should you wish to send the flowers again it will be at full expense to the customer.

 

Cancellation of Orders - Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received by Flower Theme 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.

 

Refunds - As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call our Customer Service Department on 1300 886 992 to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you and are subject to your particular situation. Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased.

 

Prices of goods and services and delivery and other charges displayed on the flowerTheme.com.au web-site are current at the time of display. These prices are subject to variation without notice.

 

We will always attempt to be as accurate as possible with our product descriptions and pricing.

 

All prices quoted are in Australian dollars.

 

Flowers/Plants are seasonal and subject to availability on the day of delivery.

 

Hamper items are subject to availability on the day of delivery.

 

Containers are subject to availability on the day and may be substituted.

 

These Terms and Conditions govern the use of flowertheme.com.au (the web-site) and the purchase of any goods from it. The web-site is owned and operated by Flower Theme.

 

Please note that by accessing, using or browsing this web-site you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Flower Theme reserves the rights to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the web-site, you acknowledge that you have read and understood these Terms and Conditions.
 

If you purchase goods and services from FlowerTheme.com.au or create a customer registration account with us, we may require you to provide your name, email address or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Flower Theme with current, complete and accurate customer information when asked to do so by the web-site or an employee of Flower Theme.

If you need further assistance please contact us on 1300 886 992 or email: info@flowertheme.com.au.

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